Gadgetren – To maintain the health of driver partners, Gojek has made various efforts to ensure the health and safety of the driver partners during the corona virus outbreak so that they can remain primed in carrying out their daily tasks.
Hans Patuwo as Gojek's Chief Operations Officer said in the current situation, Gojek driver partners play an extremely important role to ensure that people can live as normal lives as possible when they are #dirumahaja.
“By continuing to prioritize security aspects, Gojek driver partners are at the forefront to deliver food delivery services, transportation and other services to the people of Indonesia,” he said in a Gojek press release received by the Gadgetren team (03/23/2020).
In line with these good intentions, Gojek has provided thousands of masks, hand sanitizers, vitamins, and spraying vehicles with disinfecting liquids in various major cities in Indonesia and will continue to other cities.
In addition, Gojek also provides a Body Temperature Marker Card at the GoFood Merchant to help drivers know body temperature from time to time. This Body Temperature Marker Card is a guideline from Gojek which is run by various GoFood merchant partners to ensure the safety and food delivered.
This card contains information about the body temperature of the party handling the food ordered, namely the employee of the merchant partner who cooks, the employee who prepares the food, and the driver's partner who delivers the food. With this procedure, our driver partners can find out their body temperature from time to time without having to check themselves.
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To reduce the spread of COVID-19, Gojek established a higher standard health procedure in @gofoodindonesia services, you know? ?? Gojek created guidelines for GoFood business partners to keep food hygienic, one of which was by providing a Body Temperature Marking Card template. This card is used by merchants on a regular basis to check employee temperatures, from cooking and preparing food packages, to driver partners delivering your food. ?? ?? Not only that, we also urge and facilitate our business partners and driver partners to wash their hands before handling your food to be more hygienic and provide safety seals on food / beverage packaging. At present, safety seals are available in certain business partners in 16 major cities. ?? ?? For delivery service without direct contact (contactless delivery), please use non-cash payment using GoPay / PayLater, as well as the instant messaging feature that is in the chat between you and the Gojek Driver, to entrust your food by hanging on a fence, door, or place in the lobby . ?? ?? Hopefully this business can provide security for those of you who are #dirumahaja. Stay safe & stay healthy everyone! ?? ?? #There must be a way
In addition, Gojek has implemented a contactless delivery system or services without direct physical contact on the GoFood and GoSend services in order to minimize direct contact between driver partners and customers by providing text messaging options in the Chat feature.
On an ongoing basis, Gojek also disseminates educational material related to corona virus prevention which follows the guidelines from the Ministry of Health of the Republic of Indonesia on a regular basis through the driver partner communication channel, including the in-app notification feature.
Gojek has also imposed several new procedure for consumers as long as they travel with GoRide and GoCar to protect driver partners.
- Appeal to bring your own helmet if possible, if not, consumers use hand sanitizers before and after touching the helmet of the driver's partner
- Appeal to use hand sanitizer before and after touching the car door
- Appeal must use a mask if the consumer is not feeling well
- The appeal is forbidden to throw a tissue or mask in a GoCar car
- Appeal pay non-cash to reduce physical contact.